Withdrawal period
The withdrawal period expires 14 days from the day you (or a third party you nominate) receive the goods. For orders with multiple items delivered separately, it runs from the day you receive the last item.
How to withdraw
To exercise the right, tell us your decision by a clear statement, for example an email to hello@do-not-stop.com. You may use the model withdrawal form below, but it is not mandatory.
Effects and refunds
If you withdraw, we will refund all payments received, including standard delivery costs, without undue delay and no later than 14 days after we are informed. We may withhold the refund until we receive the goods back or proof of return. You bear the direct cost of returning the goods unless stated otherwise.
Condition of returned items
You are responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Items should be unworn, unwashed and with original tags where possible.
Model withdrawal form
To Müller & Ducharne - Lda, Rua Marta Mesquita Da Câmara, 67, 31, Porto, freguesia de Aldoar, Foz Do Douro, hello@do-not-stop.com: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: Ordered on / received on: ______________ Name of consumer(s): ______________ Address of consumer(s): ______________ Order number: ______________ Date: ______________ Signature (only if this form is on paper): ______________
Faulty items
The right of withdrawal is separate from your statutory rights for faulty or non-conforming goods. If something arrives damaged or defective, contact us and we will resolve it as required by law.